You are about to enter our support forum.
If you are in need of support, here are some guidelines to be served as quickly as possible
1. CHECK if the answer is not to be found on our FAQ section or our Interactive Tutorials.
2. Before you post your problem, please do a SEARCH on our support forum first (Choose for results from EZGenerator Tech Support forum only).
Determine the keywords of your problem (e.g. FTP, shop, update, ...) and use the search function of our forum to read the forum posts about this topic.
3. If you haven't found an answer by now, you can post your problem.
Please be sure to always include following information:
* Version Info: Trial or Full version + version number (check EZGenerator > help > version info)
* If your site is uploaded on the Internet: give full website or webpage URL
* Browser Info: give type and version of which web browser you use
* Internet Access info:
- specify your OS you use (WInXP, Win2K, ...)
- are you using a firewall?
- have you installed security software? If so which one...
- are you using a Proxy server?
* In case of Upload problems: specify your FTP settings (no need to include username/password, just the settings)
Please note that our staff monitors this forum during European business hours (GMT+1).
However, another EZGenerator community (users from over the whole world) might also be able to help you.
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