TROUBLESHOOTING
Overview
This page covers some common issues and their answers:
| Problem | Solution |
I have problems updating EZGenerator. |
Press when you select . |
| My animated GIF images are no longer animated after I import them in EZGenerator. | To preserve the animation in an animated GIF, do not rescale, crop, apply effects or process in any way the image in the Image Edit Wizard. When asked for a save file format, select Use Original Image. |
| I have hidden page in my project, but when I visit it page menu is not visible. | Go to Page Settings tab on the Toolbar, Visibility section and uncheck Hide template box. |
I get error message: Error: Can't load ISP2000.dll and/or CRDE2000.dll. What should I do? |
Manually download the following two files from EZGenerator server and copy them in [EZGenerator] folder (where EZGenerator is installed on your PC): http://ezg.e-officedirect.com/downloads/CRDE2000.dll http://ezg.e-officedirect.com/downloads/ISP2000.dll |
I have set counter in my site, but when I test my visit is not counted? |
EZGenerator counter supports block-cookie for site administrator. Once you have logged in with your Online Administration account, block-cookie is set in the browser, your visits will not be counted. |